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Complaints, Corrective Actions and Improvements

WEB-EX INTERNET TRAINING AGENDA

Who should participate: This one-hour course is directed toward water and wastewater superintendents, laboratory managers and analysts, quality control officers, and operators who perform laboratory or field measurements. The course is particularly beneficial to those who are looking for improvements within their laboratory.

Learning objectives: Attendees will learn the fundamentals of complaints along with the corrective actions and corrective action procedures. Upon completion you will be able to identify and define deviations and learn how to treat out-of-control and unacceptable measurements. Additionally, you will gain a basic understanding of events that trigger corrective action including shifts, trends, and out of control quality control results.

Course Description: Attendees will have the basic understanding of complaints, who is responsible for these complaints, and when to use corrective action procedure. You will also have a basic understanding of how to respond to internal, customer, and regulatory audits. After completion of this course you will be able to make corrective action documentation, which will help prevent any unacceptable or out of control measurements.

Course Content:

Complaints
       • Establish the process
                o Who is responsible
                o When to perform audit
                o When to use corrective action procedure

Corrective Action
       • Deviations from laboratory policies
       • Deviations from procedures
       • Deviations from quality control
       • Response to internal audits
       • Response to customer audits
       • Response to regulatory audits

Corrective Action Procedures
       • Identify the person(s) responsible for QC evaluation
       • Identify the person(s) responsible for initiation of corrective action
       • Define how to treat a data set with unacceptable QC measurements
       • Define how to handle out of control situations and documentations
       • Define the person responsible for evaluation of the corrective action process

Corrective Action Documentation
       • Document Control
                o Controlled forms
                o Controlled logs
       • Tracking of Corrective Actions
                o Corrective action numbers
                o Due dates
                o Close dates
                o Customer notification

Identify Events that Trigger Corrective Action
       • Shifts
       • Trends
       • QC results out of control

Click here to REGISTER for COMPLAINTS01